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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-08-2014 12:33 PM

HP Recommended

I have encountered an issue with the RMX 2000 and IVR delay.

 

When a participant joins the conference it takes approxiamtely 26 seconds.

 

There is an additional delay only when a participant joins that is approximately 5 seconds in length. 

 

This delay occurs between "All other paticipants please remain on the line" and "After the tone please state your name" 

 

When a host joins the conference it takes approximately 21 seconds.

 

The same profile was used for both chairperson and paritipant.  There is no leading or trailing audio that would account for the 5 second delay. 

 

Has anyone experienced this before? Does anyone have any tips/tricks for improving the speed to get into a VMR?

2 REPLIES 2

‎05-08-2014 12:45 PM

HP Recommended

Hello Mathew,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-08-2014 12:46 PM

HP Recommended

RMX version 8.2.0.85

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