License for RMX 1500

Occasional Visitor

License for RMX 1500

Hi,all

Hope you help me about license of RMX 1500. I have two RMX 1500 with a license 10 HD. We have just bought more Polycom endpoints, about 25 Polycom HD. When   more than 10 Polycom HD connect to RMX, RMX is busy. So I want to ask you, Which license I can buy to conect to RMX with more than 20 HD or full HD.

Regards,

faxudu

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: License for RMX 1500

Hello @faxudu,

welcome to the Polycom Community.

A Polycom reseller should be consulted as you cannot buy a license directly from Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: License for RMX 1500

Thanks Steffen Baier

I know that, but i want to ask if i need more license,  Can RMX 1500 support 20 HD endpoints ? and if i need buy more 10HD license only or buy 20 HD license replace 10 HD licence.

Best Regards

Faxudu

Message 3 of 4
Polycom Employee & Community Manager

Re: License for RMX 1500

Hello @faxudu,

This completely depends what MPM card you have and if you want 1080 or 720.

 

As an example the 8.5 RMX 1500 Hardware Guide from our support page contains a table for this on page 4 or looking at the 8.5 Administrator Guide a similar table can be found on page 710.

 

I suggest you work with a Polycom reseller as already advised as it is not an easy answer to give as this all depends on what exact model and configuration you have.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4