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MGC cards issue

Occasional Advisor

MGC cards issue

In MGC+100 we are able to excess the controller card through LAN . But all IP cards and audio cards are in disable mode means no power is coming and in video cards are in FAIL status as showing.

And through MGC manager no cards is showing.


Message 1 of 5
Valued Contributor

Re: MGC cards issue

Give a hardreboot to the hardware and then cheak.






Message 2 of 5
Occasional Advisor

Re: MGC cards issue

I have already done what you have suggested......


Message 3 of 5
Occasional Advisor

ISDN issue on RMX

Sir, i am facing problem here, when i configure ISDN PRI in RMX 2000 then it shows error " no clock source" and red led glow on rear port of RTMisdn . plz help me... the service provider says that PRI line is working fine



Praveen Kumar



Message 4 of 5
Polycom Employee & Community Manager

Re: ISDN issue on RMX

Hello Hello praveenktr63,,

I already replid => here <= to your double post.


You will need to report this to Polycom support via your Polycom reseller.


The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5