Plantronics + Polycom. Now together as Poly Logo

Meeting Rooms turning into Gateway Profiles

robertgardner
Advisor

Meeting Rooms turning into Gateway Profiles

On our RMX2000, if I edit a Meeting Room and change any of the Info fields on the Information screen, it deletes the meeting room from the system. A Gateway Profile with the same name then appears on the RMX.

 

We are running MCU Version 7.6.1.136

 

What is going on?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Meeting Rooms turning into Gateway Profiles

Hello Robert,

A good method for checking existing issues is the release notes that come with new releases.

 

Example from the 7.6.1.138 (Page 157):

 

VNGFE-5517

When adding "Billing info" or data in any of the Info fields to a Meeting Room, that MR disappears and appears as a GW profile.

I can only recommend to upgrade to the latest Version.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
zaheer
Advisor

Re: Meeting Rooms turning into Gateway Profiles

Hi, have you managed to resolve this?

 

we are currently experiencing the same issue. please help

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Meeting Rooms turning into Gateway Profiles

Hello zaheer,

 

did you see my reply to the original poster and what Software version is your RMX running?

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
zaheer
Advisor

Re: Meeting Rooms turning into Gateway Profiles

Hi Steffen

 

yes i did see you reponse but have not had a chance to look over the release notes yet.

 

RMX version - 7.6.1.136

Message 5 of 5