On our RMX2000, if I edit a Meeting Room and change any of the Info fields on the Information screen, it deletes the meeting room from the system. A Gateway Profile with the same name then appears on the RMX.
We are running MCU Version 22.214.171.124
What is going on?
A good method for checking existing issues is the release notes that come with new releases.
Example from the 126.96.36.199 (Page 157):
When adding "Billing info" or data in any of the Info fields to a Meeting Room, that MR disappears and appears as a GW profile.
I can only recommend to upgrade to the latest Version.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
did you see my reply to the original poster and what Software version is your RMX running?
yes i did see you reponse but have not had a chance to look over the release notes yet.
RMX version - 188.8.131.52