• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear All,

We're deploying a Polycom a video conferencing solution with the items (RMX 2000, Media Suite, RPRM, DMA, RPAD and RPG 500) and we're facing some issues. one of our major issue is we couldn't access our new RMX 2000 unit. we unbox it from the package and installed it on the rack. then after plugging the utility USB to RMX rear side USB port and tried to access it through the network, we couldn't get response from it.

Note: we've two RTM LAN cards and one RTM IP card, we plugged our network cable to both RTM LAN and IP cards but no luck. we always see err, act and HS led blinking on the rear side of RMX.

 

Regards

2 REPLIES 2
HP Recommended

Hello kennedy,

welcome to the Polycom Community.

As this is a new install why do you not simply call Polycom support rather than try and troubleshoot such a complex installation via the medium of a community forum ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Does the utility USB's lan.cfg file contain a proper IP address/subnet mask for the network the RMX is connected to?  Or, are you connecting directly to the RMX via a directly connected PC and is it confgured on the same subnet that the utility USB's lan.cfg configured the RMX for?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.