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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-30-2014 01:48 AM

HP Recommended

Hello!

 

About Software:

The RMX Version 8.2.0.85,  Polycom® VVX® Business media phones and SoundStructure® UC Software Release 5.0.1

 

Description:

Video conference between 24 participants. VideoTerminals: VSX 6000, VVX1500 and Radvision VC240. Server RMX2000 15HD license. Network - Ethernet 100 Mbit/s or 10Mbit/s. Protocol H.323, Conferencing mode CP.

 

Problem:

When we are connecting participants to the conference some participants can't see the video from RMX2000. Each time from 24 participants can't see about 1-2 participants. After reconnecting problem solved in 50% issues, but another require rebooting terminals. See the attachments.

3 REPLIES 3

‎06-30-2014 03:35 AM

HP Recommended

Hello igor-yaroslavl,

welcome to the Polycom Community.

 

I would suggest you raise this via your Polycom reseller so we can have a look at the logs.

 

It would also be advisable to upgrade to the latest V8.2.0.85.013 as it contains the RMX update for Heartbleed Open SSL vulnerability. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-30-2014 04:58 AM

HP Recommended

If you tell me how i can get the logs, then i can put or send their to you.

Was this reply helpful? Yes No

‎06-30-2014 07:01 AM

HP Recommended

Hello igor-yaroslavl,

the logs can be downloaded via Administration => Tools => Logger diagnostic files.

 

You must provide these via your Polycom reseller to Polycom support.

 

We do not offer support via this community.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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