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Polycom Collobration Server with Firewall Check Point

prem.kmr@hcl.com
Occasional Contributor

Polycom Collobration Server with Firewall Check Point

Dear There,

 

Polycom Collobration server having issue wih to pass AV traffic through firewall which from check point maker side.
whenever we tried to connect VC conference call with remote location to RMX the call connect with proble and not get video we cheked from firewall side which have no issue and we opened all ports for the rule for RMX.

 

Point to point VC call is working fine.

 

With Best Regards

Prem Kumar

Message 1 of 4
3 REPLIES 3
Bazzuck
Respected Contributor

Re: Polycom Collobration Server with Firewall Check Point

Hello Prem Kumar

 

What the Collaboration server (RMX) model and software version do you use?

Do you use the Internet network for calls?

Does RMX have a private or public  media card IP?

Do you use any NAT\PAT on firewall for RMX's IPs?

 

 

Regards

Message 2 of 4
prem.kmr@hcl.com
Occasional Contributor

Re: Polycom Collobration Server with Firewall Check Point

Dear Buzzuck,

 

RMX vesion is 7.6 and 8.3

No we use MPLS link for remote site connectivity

RMX have private IP(10.x.x.x)

No we are not using NAT as we are not use RMX for Public IP video calls

 

With Best Regards

Prem Kumar

Message 3 of 4
Bazzuck
Respected Contributor

Re: Polycom Collobration Server with Firewall Check Point

so,

 

Have you selected the Fixed Ports settings on the RMX and endpoint?

What endpoint do you use?

 

What ports (inbound and outbound) do you open on the firewall?

 

Try to check which ports between RMX media IP and endpoint are blocked by firewall, Checkpoint has a good tool for that.

 

Regards

Message 4 of 4