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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-09-2014 12:49 AM

HP Recommended

Dear all, 

 

We have two polycom rmx 4000. one on 7.8 ver and other one on 8.3 version. when dialling to public ip alongwith psscode. I am able to connect sucessfully from 7.8 version whereas from 8.3 version ip field goes blank 0.0.0.0 when dialling o public ip .

 

 

 

 

5 REPLIES 5

‎10-13-2014 11:21 AM

HP Recommended

Shailesh,

 

This RMX 8.3 version change was driven by a case where another customer was getting the RMX address book from CMA, and it was in a DHCP environment. They had reservations on the RMX but by the time the reservation came up, the IP address of the EP had changed, and the call would fail. This change basically allows the RMX to only use the alias as that is assumed not to change even in DHCP environment regardless if an IP address was present or not. The previous behavior, as you mentioned in 7.8, was to only use the IP regardless is any alias is present or not.

 

Please check you system configuration is see if the following 8.3 system flag and value is present, if not please add: REMOVE_IP_IF_NUMBER_EXISTS  = NO

 

I hope this helps,

 

S.

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‎10-13-2014 11:06 PM

HP Recommended

Hi Simon, 

 

Do we have to reset the bridge after creating the flag as said. I just checked on the another RMX were i m succesfully able to dial ip alongwith passcode with ver 7.8 ,i dont see any flag on it.

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‎10-29-2014 02:04 AM

HP Recommended

hi simon ,,,,,awaiting your response

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‎10-29-2014 03:15 AM

HP Recommended

Hello SHAILESH,

I can only advise you to work with your Polycom reseller if you require support as the community does not follow any SLA's and neither provides support in case you need an urgent reply.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-31-2014 02:04 PM

HP Recommended

Yes, a system restart is required after adding the flag.

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