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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-02-2013 06:44 AM

HP Recommended

Hello,

 

 

I would like to ask if there is a workaround for the following issue:

 

BRIDGE 601 - The RMX does not get a Bye message from a VVX phone when the VVX disconnects
from the call.

 

This issue is listed on Page 6 of the July 2013 release note.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/strategic_partner_sol...

 

Any help will be most appreciated!

 


Regards

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2013 02:33 AM

HP Recommended

Hello Daniel,

 

UCS 3.3.5 is not LYNC compatible and is a simple SIP / H.323 Software.

 

The comment in the wave document is related to a VVX running a later Software release that supports LYNC.

 

I would suggest you upgrade the VVX to UCS 4.0.4 or await the next UCS 5.0.0 release which is due soon.

 

Details on VoIP related issues can be found in the VoIP FAQ => here <=

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎09-02-2013 07:15 AM

HP Recommended

Hello Daniel,

welcome back to the Polycom Community.

What VVX are you using and what Software Version and also what RMX version?

 

What Version of LYNC ?

 

Most likely support would need to get involved in order to verify RMX, VVX and LYNC logs to specify if this is really the same issue in your case.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-02-2013 08:50 AM

HP Recommended

Hi Steffen,

 

 

Appreciate your prompt response.

 

We are talking about the Polycom VVX 1500 D, along with an RMX 4000 (software version 7.7).

 

Lync versions are attached to this post.

 

 

Thanks!

Was this reply helpful? Yes No

‎09-02-2013 09:36 AM

HP Recommended

Hello Daniel,

 

VVX version?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-03-2013 01:58 AM

HP Recommended

Hi Steffen,

 

 

Version 3.3.5

 


Thanks!

Was this reply helpful? Yes No

‎09-03-2013 02:33 AM

HP Recommended

Hello Daniel,

 

UCS 3.3.5 is not LYNC compatible and is a simple SIP / H.323 Software.

 

The comment in the wave document is related to a VVX running a later Software release that supports LYNC.

 

I would suggest you upgrade the VVX to UCS 4.0.4 or await the next UCS 5.0.0 release which is due soon.

 

Details on VoIP related issues can be found in the VoIP FAQ => here <=

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-03-2013 02:45 AM

HP Recommended

Hello Steffen,

 

 

Appreciate your help! 🙂

 

 

Best Regards,

Was this reply helpful? Yes No
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