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Problem with RMX 1500 and Asterisk

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Occasional Visitor

Problem with RMX 1500 and Asterisk

I have Asterisk 1.4 as a SIP server and Polycom RMX Server (I tried recent version of AsteriskNow also). They are both in local network 192.168.0.0/22 After some time (few hours) my RMX disconnects from Asterisk and I get an error in RMX console "Failed to connect tt SIP registrar". So, I have to reboot my RMX and it connects to SIP server again but after few hours it disconnects again and did not ever reconnects.
I looked through RMX logs and in time of disconnection but did not found anything useful.
If I start my previous asterisk 1.4 server, Polycom RMX with faulty connection connects again without rebooting RMX with no problem.
I tried to use pedantic=no/yes without result.
I tried to make Refresh Registration parameter in RMX to 300 seconds, so time till disconnection took longer (about 8 hours). Usually it takes 1-2 hours till disconnection.
What can cause such problem? There are no network problems.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Problem with RMX 1500 and Asterisk

Hello geka,

welcome to the Polycom Community.

It is always useful to include the currently used RMX Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ posts.

Are you saying that a previous version of Asterisk works and your new version does not? Why do you not use the old version?

 

In addition the logs may not tell you anything but a trained or experienced person may find the issue.

 

I suggest you start a capture on the Asterisk end and check why it is dropped and why you cannot re-connect until a restart of the RMX.

 

The logs can by analyzed by Polycom support if the RMX is within warranty or has a valid service contract.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Problem with RMX 1500 and Asterisk

Sorry. I thought that Polycom RMX works well with asterisk 1.4 but it does not also.

 

My MCU version is 8.2.0.85. My other sip-phones(hardware and software) are working with no problems. Also I have no problems between polycom RMX and h323 gatekeeper (it is on the same network). Also I used asterisk console to find out what is going on but I have no any traffic from RMX to asterisk after RMX disconnection. So, I thing, RMX does not trying to reconnect.

 

All I have in logs after disconnect is 

SIP_S::Dump
-----------------------
Transport Type: 1
Configure SIP Servers Mode: 1
Registration Ongoing Confrences: 0
Registration Meeting Room: 0
Registration Entry Queue: 0
Accept Meet Me: 0
Accept AdHoc: 0
Accept Factory: 0
Refresh Status: 0
Accept AdHoc: 0
Accept Factory: 0
Refresh Status: 0
Registration Mode: 0
Refresh Registration Tout: 0
IceType: 0


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name: 192.168.1.7
Port: 5060


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 2
Host Name:
Port: 5060


SIP_SERVER_S::Dump
-----------------------


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name: 192.168.1.7
Port: 5060
Domain Name: sip.mydomain.org


SIP_SERVER_S::Dump
-----------------------


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name:
Port: 0
Domain Name:

Message 3 of 5
Highlighted
Occasional Visitor

Re: Problem with RMX 1500 and Asterisk

After reboot (and while working) logs also have this strings

 

CONTENT: SIP_CS_PROXY_SEND_CRLF_REQ:
Sip Proxy send crlf request
dwMsKepAliveTimeOut_Sec : 120
Registrar Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)

 

 

D:11/01/17-16:14:56.4208365 E:Mcms P:SipProxy SID:60900712 TN:CSipProxySrvcMngr_(ServiceId_1) O:CSipProxyServiceManager L:n Lctn:SipProxyServiceManager.cpp(3927)
CSipProxyServiceManager::SetRegistrarStatus, status = 0, name=192.168.1.7, ip=-1062731513, confType=1, confId=360

 

CONTENT: SIP_CS_PROXY_REGISTER_REQ:
Sip Proxy register request
Id : 65536
Expires : 3600
Proxy Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)
Registrar Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)
From Display: "000"
From: 000@sip.mydomain.org
To Display: "000"
To: 000@sip.mydomain.org
Contact Display: "000"
Contact: 000@192.168.0.33

 

 

Message 4 of 5
Highlighted
Occasional Visitor

Re: Problem with RMX 1500 and Asterisk

Hi Geka,

 

I encounter the Same problem. Do you manage to solve it?

Message 5 of 5