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Problem with rmx 2000 and group 310

HelloTony_90
Visitor

Problem with rmx 2000 and group 310

Hello! We have Polycom RMX 2000 (ver.8.1.7.37 MPMx-D), when connected to the conference RealPresence Group 310 (system softwareRelease - 6.1.0-310348), which has a system name in Cyrillic, RMX 2000 issues an internal communication error message and reboots.

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem with rmx 2000 and group 310

Hello @HelloTony_90 ,

 

Welcome to the Poly Community.

  • The GroupSeries should be on software 6.1.7.2 or on 6.2.2.4 if you have a valid service contract.
  • The RMX most likely also has a later version

This would need to be checked by our Support team so please go ahead and open a ticket via your reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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