Plantronics + Polycom. Now together as Poly Logo

Problems with RMX NTP Sync


Problems with RMX NTP Sync

Hello, everybody!


We're having an issue when trying to configure the NTP server at RMX4000. Status: FAIL. NTP Version 4. We've tried 3 different server, but no one brings Success.


Anybody have any idea?




Sillas Bastos

Digitalnet Brasil

Message 1 of 4
Polycom Employee & Community Manager

Re: Problems with RMX NTP Sync

Hello Sillas,

welcome to the Polycom Community.

What RMX Software Version?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: Problems with RMX NTP Sync

Hi. We have the same problem when we try to fix the ip ntp server. it's failed

MCU Version is: 7.8. 0.246


RMX Manager Version  is: EMA -V7.8.0.303


If you have any idea?



Message 3 of 4
Occasional Contributor

Re: Problems with RMX NTP Sync



We are experiencing exactly the same issue on three different RMX's we are looking after. All on RMX7.8 GA. The Group and HDX systems are having no issues from the same NTP server(s) but the RMX's are.


a Fix for this would be appreciated.




Message 4 of 4