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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-27-2012 07:00 AM

HP Recommended

I have a RMX2000 +80 and appear the system alert:

 

Category:Unit - Level:Major - Code:Unit not responding - Description:Card ID:1, Unit ID:3, Unit type: video, Description:Unit Failure.

 

But the RMX2000 is working normally, No has problems with audio or video in my conferences.

 

The software version is 7.2.1.25.


How can remove this alert in my RMX?

3 REPLIES 3

‎05-03-2012 02:39 AM

HP Recommended
@Jefferson wrote:

I have a RMX2000 +80 and appear the system alert:

 

Category:Unit - Level:Major - Code:Unit not responding - Description:Card ID:1, Unit ID:3, Unit type: video, Description:Unit Failure.

 

But the RMX2000 is working normally, No has problems with audio or video in my conferences.

 

The software version is 7.2.1.25.


How can remove this alert in my RMX?

Hello Jefferson,

 

I would recommend to work with your Polycom Partner or Polycom Support as this sounds a bit like a DSP Software Issue.

 

The latest 7.2.2 Build has got fixes implemented and the "Unit Failure" Error points towards this.

 

Please be aware that the Polycom Community is not a replacement for the regular Polycom Support and you may want to work via your reseller to upgrade the System to the latest build available.

 

Please provide some feedback to the community once you have taken this step.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-27-2012 02:38 AM

HP Recommended

 

Hello,

 

 

do you have any feedback on this issue. i am experiencing the same problem after i replaced an MPMX card.

 

 

thank you

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‎11-20-2012 09:27 AM

HP Recommended

Hello,

 

I have a similar with an RMX1500 avec internal MPMx card. The error is the same but the UnitID is 11.
The message appear and disappear frequently in the Alarm list.
Is anybody have resolve this issue ?

 

 

Regards.
Nicolas

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