can someone help me with this..
I have RMX 1500 which does not boot.
1. None of the FRONT LED's are blinking or glowing
2. LED's at the rear ... RDY (Green), ACT (AMBER), ERR (RED) constantly blinking, STBY (Green) ON constantly.
1. tried to reset the MCU by using pen drive (2gb) with LAN.CFG and "RestoreToFactoryDefault.txt"
2. LAN.cfg file reads...
3 after 20 mins i am able to ping only SHELF_MNG_IP 192.168.253 but i cannot ping MANAGMENT_IP = 192.168.1.254
4. when i try to access MANAGMENT_IP = 192.168.1.254 using IE browser, there is no response but when i try to access SHELF_MNG_IP_ADDR=192.168.1.253 by web address reads... http://192.168.1.253/EMA.UI/EMA.html#fromThis
5 I have also disabled by Antivirus (NOD32_Eset Smartsecurity)
where is my MCU stuck .. can anyone help me with this ..?
Do the reboot step by step,1)reboot with pen drive to text in Restore to Default then 2)put the all ip you are req to access with.
I did all that you suggested, but there is no progress..
now at the rare i can see Amber light (ACT) constant ON and none of the front LED are working .. !
welcome to the Polycom Community.
I would suggest you contact your local Polycom support Team via your Polycom Reseller or directly => here <=
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Polycom Global Services
our support team will be able to advise you on the correct steps on recovering the RMX or diagnose if an RMA for any hardware is needed.