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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

can someone help me with this..

 

I have RMX 1500 which does not boot.

 

Symptoms...

 

1. None of the FRONT LED's are blinking or glowing 

2. LED's at the rear ... RDY (Green), ACT (AMBER), ERR (RED)  constantly blinking, STBY (Green) ON constantly.

 

Procedure Tred..

 

1. tried to reset the MCU by using pen drive (2gb)  with LAN.CFG and  "RestoreToFactoryDefault.txt"

2. LAN.cfg file reads...

 

[GENERAL INFORMATION]
SHELF_MNG_IP_ADDR=192.168.1.253
SHELF_MNG_SUBNETMASK=255.255.255.0
SHELF_MNG_DEFGATEWAY=192.168.1.2
MANAGMENT_IP_ADDR=192.168.1.254
MANAGMENT_SUBNETMASK=255.255.255.0
MANAGMENT_DEFGATEWAY=192.168.1.2

 

3 after 20 mins i am able to ping only SHELF_MNG_IP 192.168.253 but i cannot ping MANAGMENT_IP = 192.168.1.254

 

4. when i try to access MANAGMENT_IP = 192.168.1.254 using IE browser, there is no response but when i try to access SHELF_MNG_IP_ADDR=192.168.1.253 by web address reads... http://192.168.1.253/EMA.UI/EMA.html#fromThis

 

5 I have also disabled by Antivirus (NOD32_Eset Smartsecurity)

 

 

where is my MCU stuck .. can anyone help me with this ..? 

9 REPLIES 9
HP Recommended

Have you give a hard reboot to the system??

 

Regards

 

Yashpal

HP Recommended
like how ...? 1. pressing power button which is in front ..? 2. unplugging the power cable ..? tried both . like a Million times ..!
HP Recommended

Also given a hard reboot with out to plug in pen drive??

 

Regards

 

Yashpal

HP Recommended

1. tried to reset the MCU by using pen drive (2gb)  with LAN.CFG and  "RestoreToFactoryDefault.txt"

HP Recommended

Do the reboot step by step,1)reboot with pen drive to text in Restore to Default  then 2)put the all ip you are req to access with.

 

Regards

 

Yashpal

HP Recommended

I did all that  you suggested, but there is no progress..

 

 

now at the rare i can see Amber light (ACT) constant ON and none of the front LED are working .. !

 

 

HP Recommended

Hello PolycomIndia,

welcome to the Polycom Community.

I would suggest you contact your local Polycom support Team via your Polycom Reseller or directly => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

You think I need a H/W replacement ..? there is no fix for this ?? 

HP Recommended

Hello PolycomIndia,

 

our support team will be able to advise you on the correct steps on recovering the RMX or diagnose if an RMA for any hardware is needed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.