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RMX 1500 Error msg "NO Utilizeable units for Audio Controller"

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Occasional Visitor

RMX 1500 Error msg "NO Utilizeable units for Audio Controller"

Hi Guys

 

i am having an old RMX1500, running on 7.6 software

i have the activation key as well from Portal

but my unit is showing "no utilizable units for audio controller"

 

please help me to restore my RMX

 

thanks

Abu

1 REPLY 1
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Polycom Employee

Re: RMX 1500 Error msg "NO Utilizeable units for Audio Controller"

The MPM is stuck in startup.

 

Without more data it's not possible to say if the card is defective, but you could try to reseat or reset the card to see if it will come back to a normal state. Be very patient between each attempt and allow a few hours. Otherwise you may need to replace the card.

 

-Ian

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