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RMX 1500 participant dial out problem

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Occasional Visitor

RMX 1500 participant dial out problem

 

Hi Dears

 

I am facing an dial out issue with RMX 1500, whenever add new participant using H.323 and assign IP address then RMX try to connect then Video call dropped!

 

No issue for dial out when using ISDN.

 

on other hand, when try access the remote HDX unit and dial out RMX , its worked fine !

 

IP address is reachable from both side .

 

kindly help me !

 

 

Message 1 of 4
3 REPLIES 3
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Advisor

Re: RMX 1500 participant dial out problem

is the endpoint set to auto-answer?

 

AP

Message 2 of 4
Advisor

Re: RMX 1500 participant dial out problem

Also - do you have a Gatekeeper? If so, try dialling participant using E.164 alias

 

AP

Message 3 of 4
Highlighted
Valued Contributor

Re: RMX 1500 participant dial out problem

if you are having a CMA in your video infra so make sure in the dial sites the same subnet is added in the subnet tha endpoint is having which is not connected. Regards Yash Pal
BR
Yash
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