Plantronics + Polycom. Now together as Poly Logo

RMX 1500 update issues (7.2.2.64 to 7.6.0.172)

Occasional Visitor

RMX 1500 update issues (7.2.2.64 to 7.6.0.172)

Hello,

 

I'm hoping someone can assist me with this issue. I go to perform the update as usual however once it has finished copying over the files an error dialogue box pops up saying the following:

 

"Installation of MCU version failed"

 

I'm about to attempt a different software image just in case it has been corrupted at some point however if anyone has seen this it would be appreciated if you could help me resolve.

 

For a screenshot of the error see the attached snipping tool output.


Cheers

 

*Edit - Attempted the other update file and this also failed with the same error. Going to reset and then try again but I don't believe it'll work.

 

Message 1 of 2
1 REPLY 1
Frequent Advisor

Re: RMX 1500 update issues (7.2.2.64 to 7.6.0.172)

redoload the  MCU version or change another version

Message 2 of 2