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RMX 1800 call issues from mobile data

Occasional Visitor

RMX 1800 call issues from mobile data



We have procured Polycom RMX 1800 Bridge.

we are able make the calls using DSL internt,leased line , but we are unable to make calls using  Mobile data .(Airtel/vodafone/Jio/Idea,etc) .


Please let me know any one is having this type of issue. we are not getting proper support from Polycom team.




Message 1 of 2
Polycom Employee & Community Manager

Re: RMX 1800 call issues from mobile data

Hello Rajesh,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

Also what are the call scenarios you are using?

Do you have a Polycom reference ?


Not having a valid contract or being out of warranty can affect how Polycom can support you. Did you check if you can use Pay Per Incident / PPI ? 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2