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RMX 1800 call issues from mobile data

Rajesh Koneru
Occasional Visitor

RMX 1800 call issues from mobile data



We have procured Polycom RMX 1800 Bridge.

we are able make the calls using DSL internt,leased line , but we are unable to make calls using  Mobile data .(Airtel/vodafone/Jio/Idea,etc) .


Please let me know any one is having this type of issue. we are not getting proper support from Polycom team.




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Polycom Employee & Community Manager

Re: RMX 1800 call issues from mobile data

Hello Rajesh,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

Also what are the call scenarios you are using?

Do you have a Polycom reference ?


Not having a valid contract or being out of warranty can affect how Polycom can support you. Did you check if you can use Pay Per Incident / PPI ? 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2