It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
Also what are the call scenarios you are using?
Do you have a Polycom reference ?
Not having a valid contract or being out of warranty can affect how Polycom can support you. Did you check if you can use Pay Per Incident / PPI ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's