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RMX 1800 call issues from mobile data

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RMX 1800 call issues from mobile data

Hi,

 

We have procured Polycom RMX 1800 Bridge.

we are able make the calls using DSL internt,leased line , but we are unable to make calls using  Mobile data .(Airtel/vodafone/Jio/Idea,etc) .

 

Please let me know any one is having this type of issue. we are not getting proper support from Polycom team.

 

Regards,

Rajesh

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Polycom Employee & Community Manager

Re: RMX 1800 call issues from mobile data

Hello Rajesh,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

Also what are the call scenarios you are using?

Do you have a Polycom reference ?

 

Not having a valid contract or being out of warranty can affect how Polycom can support you. Did you check if you can use Pay Per Incident / PPI ? 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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