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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have procured Polycom RMX 1800 Bridge.

we are able make the calls using DSL internt,leased line , but we are unable to make calls using  Mobile data .(Airtel/vodafone/Jio/Idea,etc) .

 

Please let me know any one is having this type of issue. we are not getting proper support from Polycom team.

 

Regards,

Rajesh

1 REPLY 1
HP Recommended

Hello Rajesh,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

Also what are the call scenarios you are using?

Do you have a Polycom reference ?

 

Not having a valid contract or being out of warranty can affect how Polycom can support you. Did you check if you can use Pay Per Incident / PPI ? 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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