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RMX 1830 sip issues

fm.rahmatov@ngmk.uz
Occasional Visitor

RMX 1830 sip issues

Polycom rmx 1830 is connected to pbx alcatel oxe via sip.

Sip participants  disconnected after 45 min.

How to view sip logs on rmx 1830.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 1830 sip issues

Hello fm.rahmatov@ngmk.uz ,

 

Welcome to the Poly Community.

Usually, you would use the RMX Local Web Client (RMX Manager) matching the software version of your RMX but please be aware that Logs are not meant for untrained end-users and only Poly support can analyze these correctly.

 

What does Alcatel state about why the call was disconnected? 

 

When using the above tool navigate to Administration > Tools > Logger Configuration and change the CS logs to include SIP messages for the CS logs.

 

For further questions, other volunteers can reply or contact Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
fm.rahmatov@ngmk.uz
Occasional Visitor

Re: RMX 1830 sip issues

What does Alcatel state about why the call was disconnected? 

sip request pending 491  message comes from the side polycom.

I didn't find logger configuration in the Administration > Tools > Logger Configuration

RMX Version is 8.7.5.891.

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 1830 sip issues

Hello fm.rahmatov@ngmk.uz ,

 

try Information Collector. It has been ages that I worked on an RMX. Again this is for Poly support personal only so at your own risk and trial and error.

 

EDIT: Consult the Admin Guide too


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4