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- HP Community
- Poly Video Conferencing
- Collaboration & Conferencing Platforms
- RMX 2000 Connected with problem
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01-06-2013 10:24 PM
Hi,
When I am connecting from my HDX9000 to my RMX2000 on the status says that connected with problem!
Anyone can help me please??????
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Accepted Solutions
01-09-2013 10:48 AM
Hello Ali,
the properties have a section called connection status and should show the details there.
I can see the MCU State has a Major error status so you should investigate this first.
This may also explain your other question posted => here <= in the CMA (after I had moved it) Section.
In addition it would be useful to provide the current Software Version and some Information if this RMX has been installed by a trained person and worked originally or if this is a new issue that just appeared.
I can only suggest to work with your Polycom Reseller or contact Polycom support directly => here <= in order to get the appropriate assistance needed.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-07-2013 12:12 AM
Hello Ali,
welcome to the Polycom Community.
Have a look at the properties of the connected device when this error shows as it will tell you what the RMX found.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-09-2013 10:48 AM
Hello Ali,
the properties have a section called connection status and should show the details there.
I can see the MCU State has a Major error status so you should investigate this first.
This may also explain your other question posted => here <= in the CMA (after I had moved it) Section.
In addition it would be useful to provide the current Software Version and some Information if this RMX has been installed by a trained person and worked originally or if this is a new issue that just appeared.
I can only suggest to work with your Polycom Reseller or contact Polycom support directly => here <= in order to get the appropriate assistance needed.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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