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RMX 2000 EoL and EOS

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Occasional Contributor

RMX 2000 EoL and EOS

Hi Team

Please help me with end of life and support for Polycom RMX2000 units

Regards
Sabir
Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: RMX 2000 EoL and EOS

Hello Sabir,

welcome to the Polycom Community.

 

The End of Sale and End of Service policies can be found at the link below:

 

http://support.polycom.com/PolycomService/support/us/support/documentation/eol.html


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Contributor

Re: RMX 2000 EoL and EOS

Team

I am new new to Polycom please help me with exact dates for eos and eol for polycom 2000
Message 3 of 5
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Valued Contributor

Re: RMX 2000 EoL and EOS

According to the Polycom web site: http://support.polycom.com/content/support/North_America/USA/en/support/network/collaboration_confer...:

 

The RMX 1000 has been discontinued and is no longer available for purchase. Support for the product will be available until 05/31/2016.

 

The RMX 1500, 2000,and 4000 don't have EOS or EOL notices. The current software is from Dec, 2016. Also from the support site:

 

RMX / RealPresence Collaboration Server version 8.6.X and above supports RMX 2000 / 4000 with MPMRx card, RPCS 1800, RPCS VE

 

RMX / RealPresence Collaboration Server version 8.5.X and below supports RMX 1500, RMX 2000 / 4000 with MPMx card, RPCS 1800, RPCS VE

JoeV
Message 4 of 5
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Polycom Employee & Community Manager

Re: RMX 2000 EoL and EOS

Hello Sabir,

welcome to the Polycom Community.

A new Data Sheet generator has be created and can be found under Self Service > Product End of Life Search.

 

The new search tool provides the same data as the old sheet but also allows filtering by Product, and on demand individual Product ID search.

 

For additional information regarding upgrades and recommended replacements for the End of Life products, please contact your Polycom Sales Representative or Authorized Polycom Reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5