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RMX 2000 Failed There's already a recording link in Conf

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RMX 2000 Failed There's already a recording link in Conf

Hello everybody,

 

Hope you are doing well,

 

I have a case in hold for a long time now, about a RMX 2000, and a RSS

 

When a conference is up, every calls are ok, but when the customer click on "recording", then the RMX get this message:

 Failed, There's already a recording link in Conf (call rejected)

 

This is one of the logs;

D:22/08/16-14:02:25.809694 E:Mcms P:ConfParty SID:32892248 TN:LOBBY_#b45f9b9 O:CLobby L:n Lctn:Lobby.cpp(554)

CLobby::OnH323CallIn - Failed, There's already a recording link in Conf (call rejected)

 

Could someone help me on this case?

 

Thank you,

 

 

Johan

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: RMX 2000 Failed There's already a recording link in Conf

Hello Johan


welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Re: RMX 2000 Failed There's already a recording link in Conf

Hello Steffen,

 

thank you for your reply

 

these are the versions:

 

RMX 2000 : 8.6.4

RPRM : 8.4.1

DMA 7000 : 6.3.1

Message 3 of 6
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Polycom Employee

Re: RMX 2000 Failed There's already a recording link in Conf

On the surface this sounds like a case where you have recording enabled in the conference profile and it is set to "Record Immediately". If that's the case, the recording link is established as soon as the conference starts.If someone issues another record command you will get the message you are receiving.

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 4 of 6
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Re: RMX 2000 Failed There's already a recording link in Conf

Hello MikeB,

 

thank you for your reply, I will test that and confirm.

 

Regards

Message 5 of 6
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Re: RMX 2000 Failed There's already a recording link in Conf

Hi MikeB,

 

I have checked the configuration and it is in "Record Immediatly", but no record happen.

We have to start manually the record (then, we have a "participant" in the conference which is a camera.

 

And then, when another participant dial the VMR, it is failed to connect.

 

We keep searching but can't find why yet

Message 6 of 6