Plantronics + Polycom. Now together as Poly Logo

RMX 2000 - No Chairperson but Participants can still hear each other - security risk?

SOLVED
Highlighted
Occasional Contributor

RMX 2000 - No Chairperson but Participants can still hear each other - security risk?

RMX Version 7.8.0.246

 

3 participants in a call, none had entered the chairperson code, could all see the IVR slide but could all hear eachother and hold a conversation. Is there a new setting in 7.8 that has caused this?

 

In this environment being able to hear other parties with no chairperson is a security risk. Please advise.

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: RMX 2000 - No Chairperson but Participants can still hear each other - security risk?

Hello JVander,

welcome to the Polycom Community.

Not having looked in detail at this but a few questions:

 

  • Did this only occur after upgrading to RMX 7.8 ?
  • What profile is being used and does it have the "enable chairperson message" enabled?
  • Does this occur when dialing straight into the RMX or is there any other Polycom infrastructure like a DMA involved?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: RMX 2000 - No Chairperson but Participants can still hear each other - security risk?

Hi Steffen,

 

As far as we're aware yes it's only started happening after 7.8.

 

Yes the conference profile IVR Service has Enable Chairperson messages. It's an adapted Meeting Room Profile.

 

The particiants in question came from 2 different places, through a VBP and directly (managed by a CMA).

This is the seond report of this we've had, participants cannot see each other but can hear. On both occasions it's happened when no-one has even attempted to enter a chairperson password.

 

Should I log a proper case regarding this?

 

Thanks for the prompt response.

 

Message 3 of 4
Polycom Employee & Community Manager

Re: RMX 2000 - No Chairperson but Participants can still hear each other - security risk?

Hello JVander,

 

I am not aware of this and would need to replicate this in the lab.

 

A case is the proper escalation procedure as issues reported in the community are not linked with our Polycom Siebel system.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4