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RMX 2000: Unable to SIP Dial Out to Lync Participants

PebbleWrestler
Occasional Visitor

RMX 2000: Unable to SIP Dial Out to Lync Participants

Hi, we are running 8.2.0.85.013 and when I try to Dial Out to a SIP Lync Participant in a conference, the endpoint shows as immediately disconnected.  Is anyone else experiencing this or has experienced this and found a solution? Is there something else I should be checking?

2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 2000: Unable to SIP Dial Out to Lync Participants

Hello PebbleWrestler,

welcome to the Polycom Community.

I have seen that you already replied  => here <= so I can only give you the same advise as to contact your Polycom reseller to raise this with Polycom support.

 

We need to look at the logs and determine if this is the same issue and then possibly provide you with the same hotfix.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Ahmed-Shabana
Frequent Advisor

Re: RMX 2000: Unable to SIP Dial Out to Lync Participants

Message 3 of 3