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RMX 2000 Upgrade from 6.0.2 to 7.0.3.8

Petrmetzger
Occasional Contributor

RMX 2000 Upgrade from 6.0.2 to 7.0.3.8

Hi everyone. 

I allready upgraded RMX 2000 to version 7.0.3.8 for our customer, everything works, but there are not any items in Hardware monitor, no reset and power off buttons. So i cant  make remote reset, etc..

 

can anyone help please?

 

Petr

Message 1 of 3
2 REPLIES 2
MikeB
Polycom Employee

Re: RMX 2000 Upgrade from 6.0.2 to 7.0.3.8

If you can see nothing in Hardware Monitor that is indicative of a problem connecting to Shelf.  Try opening a browser directly to the Shelf IP address. 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 2 of 3
Petrmetzger
Occasional Contributor

Re: RMX 2000 Upgrade from 6.0.2 to 7.0.3.8

Yes, i tried this. I can see everything thru Shelf IP adress. But nothing on management IP adress, neither web acces, nor RMX manager. Support thinks, that there is some block in customer´s enviroment. He thinks, that not. We will check it.

 

Message 3 of 3