RMX 2000 boot failure

[AliMurat]

Hello Everyone,

I have a RMX2000. when I start the device the boot sequence is not finishes. I cannot even ping the device. I restored it factory default settings but nothing changed. I connected it via serial port, I see there this issue:

Filename '/opt/emb/mcms_share/bin/SwitchLinuxSystem1.img'.
Load address: 0x1000000
Loading: *
ARP Retry count exceeded; starting again
Waiting for PHY auto negotiation to complete...... TIMEOUT !
 done
Speed: 10, half duplex
Using MOTO ENET1 device
File transfer via NFS from server 169.254.128.10; our IP address is 169.254.128.16; sending through gateway 169.254.128.1

these sequence always repeats. do anyone have a solution ?

thank you

kind regards

[Mike_v]

I am afraid that you got a faulty control card. More information you can receive going to Polycom Knowledge Base and searching for "Diagnosing RMX boot failures". Let me recommend you to open the Support Request.

[AliMurat]

Thank you for replying Mike,

Sorry about that, I already replaced the controller card with new one...

Thanks and Regards