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RMX 2000 lost MPMx-S after factory reset

Anton Shlapk
Regular Visitor

RMX 2000 lost MPMx-S after factory reset

Hello,

 

We got such problem... After factory reser our RMX 2000 lost MPMx-S card...

 

Alarms and screenshots attached.

 

System Information:

CCM: mpmx

RMX Version: 7.8.0.246

 

Licensing info:

CP(HD720p30) Resources: 30

Encryption: True

HD: True

 

MCU          ID          Time                            GMT Time                        Category         Level          Code          Description                                                      
222          24          2016 April 19 14:38:23          2016 April 19 11:38:23          General          Major          5005System configuration flags were modified. Reset the MCU
222          23          2016 April 19 14:38:13          2016 April 19 11:38:13          General          Major          5520System configuration changed. Please reset the MCU.
222          22          2016 April 19 14:38:10          2016 April 19 11:38:10          General          Major          5063IP Network Service was added. Please reset the MCU
222          20          2016 April 19 12:48:11          2016 April 19 9:48:11           General          Major          5552No utilizable unit for audio controller
222          5           2016 April 19 12:16:54          2016 April 19 9:16:54           General          Major          5056No cs_new_indication received - CS did not start

Message 1 of 5
4 REPLIES 4
AlexeyOsipov
Polycom Employee

Re: RMX 2000 lost MPMx-S after factory reset

Hi,


Did you re-apply license key code after resetting to Factory?


Regards,
Alexey

Message 2 of 5
Anton Shlapk
Regular Visitor

Re: RMX 2000 lost MPMx-S after factory reset

Hi Alexey,

 

Yes we do.

 

As I understand "someone" tried to update software...

 

 

-rwxrwxrwx    1 root     root      4070377 Jan  1  1970 MPM_P.MediaCard-V4.0.0.121
-rw-rw-rw-    1 root     root      4669440 Jan  1  1970 MPM_P_diag.DiagPack-V7.6.0.005.img
-rwxrwxrwx    1 root     root       913408 Jan  1  1970 McmsSim.McmsSim_V3.0.0.005.img
-rwxrwxrwx    1 root     root      5451848 Jan  1  1970 Mfa.MediaCard-V7.0.2.44
-rwxrwxrwx    1 root     root      5191927 Jan  1  1970 MfaLinuxSystem1.img
-rw-rw-rw-    1 root     root      9662658 Jan  1  1970 RtmIpDiagSystem.img
-rwxrwxrwx    1 root     root      1379317 Jan  1  1970 Switch.Switch-V4.0.0.18
-rw-rw-rw-    1 root     root      9686262 Jan  1  1970 SwitchDiagSystem1.img
-rwxrwxrwx    1 root     root        82202 Jan  1  1970 SwitchIpmcUpgradeIP.V7.9.2
-rwxrwxrwx    1 root     root        86901 Jan  1  1970 SwitchIpmcUpgradeIP_P.V7.9.2
-rwxrwxrwx    1 root     root        84238 Jan  1  1970 SwitchIpmcUpgradeIP_Y.V7.9.2
-rw-rw-rw-    1 root     root      7404234 Jan  1  1970 SwitchLinuxSystem1.img
-rw-rw-rw-    1 root     root      8636527 Jan  1  1970 emapacket.EMA_packet-V7.8.0.181.tgz
-rwxrwxrwx    1 root     root     17095681 Jan  1  1970 gdb.ppc
-rw-rw-rw-    1 root     root      1114099 Jan  1  1970 shoval.FPGA-V7.8.0.112.tgz

 

[MCU_VERSION]
MCU_VERSION=8.5.3.0
SystemImg_BL=_SystemImg-V7.8.0.208
SystemDiagImg_BL=_SystemDiagImg-V7.8.0.105
******************************
BOARD_TYPE=MFA
-----------------
<1.01>
[MFA]
MFA_FILE=Mfa.MediaCard-V7.0.2.44

[ART]
ART_FILE=ART.DSP-V7.0.2.21.hex

[VIDEO]
VIDEO_FILE=Video.DSP-V7.0.2.21.hex

[MSPCIDRV]
MSPCIDRV_FILE=KMsPciDrv.036

[STREAMRX]
STREAMRX_FILE=KStrRx.036

[STREAMTX]
STREAMTX_FILE=KStrTx.036

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[DSP_DIAG]
DSP_DIAG_FILE=DspSim.DspSim-V7.0.0.3.hex

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V1.3.2

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG]
MFA_DIAG_FILE=McmsSim.McmsSim_V3.0.0.005.img

[RTM]
RTM_FILE=RTM.RTM-V7.0.2.2.hex
<1.02>
[MS]
MS_FILE=switch_lite_1_0.FPGA-V7.0.2.13

[PI]
PI_FILE=pi_lite.FPGA-V7.0.2.13

[MFA]
MFA_FILE=Mfa.MediaCard-V7.0.2.44

[ART]
ART_FILE=ART.DSP-V7.0.2.21.hex

[VIDEO]
VIDEO_FILE=Video.DSP-V7.0.2.21.hex

[MSPCIDRV]
MSPCIDRV_FILE=MsPciDrv.Driver-V4.1.1.1.o

[STREAMRX]
STREAMRX_FILE=StreamRX.Driver-V4.1.1.1.o

[STREAMTX]
STREAMTX_FILE=StreamTX.Driver-V4.1.1.1.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[DSP_DIAG]
DSP_DIAG_FILE=DspSim.DspSim-V7.0.0.3.hex

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V1.3.2

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG]
MFA_DIAG_FILE=McmsSim.McmsSim_V3.0.0.005.img

[RTM]
RTM_FILE=RTM.RTM-V7.0.2.2.hex
<1.03>
[MS]
MS_FILE=switch_lite_1_0.FPGA-V7.0.2.13

[PI]
PI_FILE=pi_lite.FPGA-V7.0.2.13

[MFA]
MFA_FILE=Mfa.MediaCard-V7.0.2.44

[ART]
ART_FILE=ART.DSP-V7.0.2.21.hex

[VIDEO]
VIDEO_FILE=Video.DSP-V7.0.2.21.hex

[MSPCIDRV]
MSPCIDRV_FILE=MsPciDrv.Driver-V4.1.1.1.o

[STREAMRX]
STREAMRX_FILE=StreamRX.Driver-V4.1.1.1.o

[STREAMTX]
STREAMTX_FILE=StreamTX.Driver-V4.1.1.1.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[DSP_DIAG]
DSP_DIAG_FILE=DspSim.DspSim-V7.0.0.3.hex

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V1.3.2

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG]
MFA_DIAG_FILE=McmsSim.McmsSim_V3.0.0.005.img

[RTM]
RTM_FILE=RTM.RTM-V7.0.2.2.hex
<1.31>
[MS]
MS_FILE=switch_lite_1_3.FPGA-V7.0.2.13

[PI]
PI_FILE=pi_lite.FPGA-V7.0.2.13

[MFA]
MFA_FILE=Mfa.MediaCard-V7.0.2.44

[ART]
ART_FILE=ART.DSP-V7.0.2.21.hex

[VIDEO]
VIDEO_FILE=Video.DSP-V7.0.2.21.hex

[MSPCIDRV]
MSPCIDRV_FILE=MsPciDrv.Driver-V4.1.1.1.o

[STREAMRX]
STREAMRX_FILE=StreamRX.Driver-V4.1.1.1.o

[STREAMTX]
STREAMTX_FILE=StreamTX.Driver-V4.1.1.1.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[DSP_DIAG]
DSP_DIAG_FILE=DspSim.DspSim-V7.0.0.3.hex

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V2.3.2

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG]
MFA_DIAG_FILE=McmsSim.McmsSim_V3.0.0.005.img

[RTM]
RTM_FILE=RTM.RTM-V7.0.2.2.hex

*****************************
BOARD_TYPE=MPM_PLUS
--------------------
<1.01>
[MS]
MS_FILE=barak_switch.FPGA-V7.8.0.112

[PI]
PI_FILE=barak_pi.FPGA-V7.8.0.112

[MFA]
MFA_FILE=MPM_P.MediaCard-V4.0.0.121

[ART]
ART_FILE=ART_MPM_P.hex

[VIDEO]
VIDEO_FILE=Video_MPM_P.hex

[MSPCIDRV]
MSPCIDRV_FILE=MPM_PMsPciDrv.Driver-V4.0.0.7.o

[STREAMRX]
STREAMRX_FILE=MPM_PStreamRX.Driver-V4.0.0.7.o

[STREAMTX]
STREAMTX_FILE=MPM_PStreamTX.Driver-V4.0.0.7.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[DSP_DIAG]
DSP_DIAG_FILE=DspSim.DspSim-V7.0.0.3.hex

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V7.6.4.P

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG]
MFA_DIAG_FILE=MPM_P_diag.DiagPack-V7.6.0.005.img

[RTM]
RTM_FILE=MPM_P_RTM.RTM-V7.6.1.7.hex

[BOOTDSP]
BOOT_DSP_FILE=BootDsp.V4.0.0.007.hex

*****************************
BOARD_TYPE=MPMX
--------------------
<1.01>
[MS]
MS_FILE=breeze_switch.FPGA-V7.8.0.112

[PI]
PI_FILE=breeze_pi.FPGA-V7.8.0.112

[MSPCIDRV]
MSPCIDRV_FILE=MPM_XMsPciDrv.Driver-V4.0.0.7.o

[STREAMRX]
STREAMRX_FILE=MPM_XStreamRX.Driver-V4.0.0.7.o

[STREAMTX]
STREAMTX_FILE=MPM_XStreamTX.Driver-V4.0.0.7.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V7.6.4.X

[IPMC_1500]
IPMC_1500_FILE=MfaIpmcUpgrade.V7.6.4.Y

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG_SYSTEM]
MFA_DIAG_SYSTEM_FILE=MPM_P_diag.RMX_5.0.0.47.img

[RTM]
RTM_FILE=MPM_P_RTM.RTM-V7.6.1.7.hex

[RTM_1500]
RTM_1500_FILE=MPM_Y_RTM.RTM-V7.6.1.7.hex

[DAVINCI_ART]
DAVINCI_ART_FILE=DaVinchiART.tar

[DAVINCI_VI]
DAVINCI_VI_FILE=DaVinchiVideo.tar

<1.02>
[MS]
MS_FILE=breeze_switch_312.FPGA-V7.8.0.112

[MS1500Q]
MS_1500Q_FILE=yona_switch.FPGA-V7.8.0.112

[PI]
PI_FILE=breeze_pi_312.FPGA-V7.8.0.112

[MSPCIDRV]
MSPCIDRV_FILE=MPM_XMsPciDrv.Driver-V4.0.0.7.o

[STREAMRX]
STREAMRX_FILE=MPM_XStreamRX.Driver-V4.0.0.7.o

[STREAMTX]
STREAMTX_FILE=MPM_XStreamTX.Driver-V4.0.0.7.o

[DRIVERSLOAD]
DRIVERSLOAD_FILE=mfadriversload.002

[IPMC]
IPMC_FILE=MfaIpmcUpgrade.V7.6.4.X

[IPMC_1500]
IPMC_1500_FILE=MfaIpmcUpgrade.V7.6.4.Y

[MFA_SYSTEM]
MFA_SYSTEM_FILE=MfaLinuxSystem1.img

[MFA_DIAG_SYSTEM]
MFA_DIAG_SYSTEM_FILE=MPM_P_diag.RMX_5.0.0.47.img

[RTM]
RTM_FILE=MPM_P_RTM.RTM-V7.6.1.7.hex
[RTM_1500]
RTM_1500_FILE=MPM_Y_RTM.RTM-V7.6.1.7.hex

[DAVINCI_ART]
DAVINCI_ART_FILE=DaVinchiART.tar

[DAVINCI_VI]
DAVINCI_VI_FILE=DaVinchiVideo.tar

*****************************
BOARD_TYPE=SWITCH
--------------------
<1.01>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

<1.02>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

<1.03>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

<1.04>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

<3.01>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP_P.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

[RTM-IP_DIAG]
SWITCH_DIAG_SYSTEM=RtmIpDiagSystem.img

<4.01>
[SWITCH_FILE]
SWITCH_FILE=Switch.Switch-V4.0.0.18

[EMA_PACKET]
EMA_PACKET_FILE=emapacket.EMA_packet-V7.8.0.181

[IPMC]
IPMC_FILE=SwitchIpmcUpgradeIP_Y.V7.9.2

[SWITCH_SYSTEM]
SWITCH_SYSTEM_FILE=SwitchLinuxSystem1.img

[SHOVAL_SYSTEM]
SWITCH_SHOVAL_FILE=shoval.FPGA-V7.8.0.112

[SWITCH_DIAG]
SWITCH_DIAG_SYSTEM=SwitchDiagSystem1.img

[RTM-IP_DIAG]
SWITCH_DIAG_SYSTEM=RtmIpDiagSystem.img
DATE:11/14/12  TIME:09:04:59

Message 3 of 5
Anton Shlapk
Regular Visitor

Re: RMX 2000 lost MPMx-S after factory reset

When I'm trying to instal 7.8 version, nothing happens... As we see from console, there is not enough place...

 

На разделе "/mnt/mfa_cm_fs/" нет свободного места 

 


Filesystem                Size      Used Available Use% Mounted on
rootfs                   14.7M     13.1M    943.0k  93% /
/dev/root                14.7M     13.1M    943.0k  93% /
none                     29.5M     12.0k     29.5M   0% /tmp
none                     29.5M      4.0k     29.5M   0% /var/log
none                     29.5M      8.0k     29.5M   0% /var/run
none                     29.5M      4.0k     29.5M   0% /var/lock
tmpfs                    29.5M      4.0k     29.5M   0% /dev
/dev/mtdblock1           30.5M     26.6M      3.9M  87% /mnt/mfa_cm_fs
/dev/loop0               13.7M     12.7M    297.0k  98% /mnt/mfa_cm_fs/ema
169.254.128.10:/opt/emb/mcms_share/
                        220.4M    220.1M         0 100% /mnt/mfa_cm_fs/mcms_share
169.254.128.10:/mcms/Cores/
                         36.7G    195.7M     34.6G   1% /mnt/mfa_cm_fs/coredumps

Message 4 of 5
AlexeyOsipov
Polycom Employee

Re: RMX 2000 lost MPMx-S after factory reset

Hi,

 

Try to perform MPMx card Rescue procedure. (right mouse click on the media card and select rescue).

 

I would also advise to contact Polycom technical support or your certified channel partner. Please open a web service request or call us

 

Thanks

Regards,

Alexey

Message 5 of 5