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RMX 2000 rebooting

StephenWood
Occasional Advisor

RMX 2000 rebooting

Hi

 

I currently have a RMX 2000. When you dial via IP to the Entry Que, you get asked to put in your Conference ID. When you do this the RMX reboots.

I had a look in the Logs and I get a message 'Internal MCU reset' (MCMS Daemon reset to WD policy decision: Process failed [0:0] : ConfParty)

Any idea what this message means or has anyone come across this problem.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 2000 rebooting

Hello StephenWood,

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
StephenWood
Occasional Advisor

Re: RMX 2000 rebooting

Hi Steffen

 

The current software is 8.3.0.246

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 2000 rebooting

Hello StephenWood,

I had a quick look and the closest match I got internally was BRIDGE-15472.

 

I suggest you replicate this again and then get the logs asap and forward these to your Polycom reseller so they can raise a case with our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4