Plantronics + Polycom. Now together as Poly Logo

RMX 2000 unable to load the activation key
Occasional Contributor

RMX 2000 unable to load the activation key

I have a RMX 2000 that is saying invalid key when i put it in. How do i fix this.

Message 1 of 3
Polycom Employee & Community Manager

Re: RMX 2000 unable to load the activation key

Hello Robs,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition its also useful to explain a few more details like if this is a new installation, an Upgrade, what browser is being used etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee

Re: RMX 2000 unable to load the activation key

There are a number of things that will cause an RMX to say that the key is invalid. First thing I would check is the system information page and ensure that the RMX can properly determine the currently running software version and the RMX serial number. If those are OK then I would need the serial number of your RMX and the version of software that you need the key for.


Issues like this are normally solved very quickly by calling into the support center for your region and opening a Service Request.



Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 3 of 3