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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

 

Following a successful upgrade of our RMX 4000 from software 7.6.1 to 7.8, I am facing issues with the RMX's local address book.

 

I am unable to create groups or add new participants.

 

While the appropriate options pop up, whenever I fill out the details and click 'OK', nothing happens.

 

I have consulted the release notes and the new administrator's guide, but I do not see anything listed regarding this. I am aware that the address book from a previous version cannot be uploaded.

 

 

Please help.

 

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Daniel,

welcome to the Polycom Community.

Could you raise this with Polycom support via your Polycom reseller?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello,

 

 

Update - in the meantime I have found a workaround:

 

If I use the previous local RMX manager client (version 7.6), I can re-import the old address book (even though that the RMX is a newer version with the Hierarchy address book and shouldn't allow me to do this) and can work from there.

 

What I attempted before doing the upgrade (due to the Hierarchy AB) is export my old address book and delete all the entries to give it a 'clean-slate'. With this, I planned to manually enter groups and addresses to keep it organized, but since it didn't work I tried the above.

 

 

Regards

HP Recommended

Hello Daniel,

welcome to the Polycom Community.

Could you raise this with Polycom support via your Polycom reseller?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

 

I will open a ticket with our reseller - Nextel in Israel.

 

 

Thank you

HP Recommended

Hi all,

 

We just upgrade our RMX 2000 from v7.7 to 8.1 and we have the same issue.

I note the URL of the AB is changed between the 7.7 to 7.8 because the is a new features (group).

 

I openned a ticket for it but I would ask you if you have a tips to solved it?

 

What answer have you from Polycom to solve it ?

 

Best Regards,

 

Mathieu

HP Recommended

Hi, I also faced the issue several times, and I find one way to solve it -modify the address book of 7.6 RMX, and import it to 7.8.The steps is in attachment.


@Dgaran wrote:

Hello,

 

 

Following a successful upgrade of our RMX 4000 from software 7.6.1 to 7.8, I am facing issues with the RMX's local address book.

 

I am unable to create groups or add new participants.

 

While the appropriate options pop up, whenever I fill out the details and click 'OK', nothing happens.

 

I have consulted the release notes and the new administrator's guide, but I do not see anything listed regarding this. I am aware that the address book from a previous version cannot be uploaded.

 

 

Please help.

 

 

Thank you


 

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