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RMX 4000 - CNTL 4000 Blinking

Occasional Visitor

RMX 4000 - CNTL 4000 Blinking

Hello,

 

The CNTL 4000 on my RMX 4000 is continous blinking in the following sequence:

 

HS - Blue

ACCT - Orange

RDY - Green

ERR - Orange

 

I rebooted two times and nothing happens, blinking stays. I can't remote into my RMX 4000, it doesn't work.

 

The MPMx-D x 2 is also blinking a blue light. Please help!

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1 REPLY 1
Polycom Employee & Community Manager

Re: RMX 4000 - CNTL 4000 Blinking

Hello @Matt W. ,

 

Welcome back to the Poly Community.


I am not sure we have publicly facing information regarding the recovery procedure via a USB stick so you should contact Poly support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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