Hello @Matt W. ,
Welcome back to the Poly Community.
I am not sure we have publicly facing information regarding the recovery procedure via a USB stick so you should contact Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
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