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RMX 4000 Preview Video alerts

drifter
Frequent Advisor

RMX 4000 Preview Video alerts

SYSTEM INOF:RMX 4000 V7.6.1C.46.009 ,180CIF;

When I use IE preview video ,there is a wrong message:Faile to Preview Video:Failure Status/The maximum number of preview per MCU has benn reached; and only one person Previewing Video

 

How can I sucess to preview video ?Please help me.

 

 

message alerts

Message 1 of 9
8 REPLIES 8
YashPal
Valued Contributor

Re: RMX 4000 Preview Video alerts

what os you are having in your PC?if you are having windows 7 or vista so please uninstall rmx manager and intal it back and try

 

BR

Yash Pal

BR
Yash
Message 2 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 4000 Preview Video alerts

Hello drifter,

welcome back to the Polycom Community.

The community's search finds multiple post's in regards of preview => here <=

 

As far as I am aware you need to be in the same network as the Media Card.

 

In addition there were some tickets raised for 7.6 which may not have been fixed in 7.6.1 so you will need to liaise with your Polycom reseller and/or Polycom support.

 

And last but not least the RMX Administrator guide list's the Video Preview Guidelines and how to troubleshoot this.

 

YashPal had a similar issue in the past but failed so far to provide any feedback on this so please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 9
YashPal
Valued Contributor

Re: RMX 4000 Preview Video alerts

the same issue was fixed once uninstalll and install the RMX manger bcak with version 7.6 for me

 

BR

Yash Pal

BR
Yash
Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 4000 Preview Video alerts

Hello YashPal,

 

can you ensure you leave that feedback in your originally started post as well as any other feedback to post's you have started and never provided feedback for?

 

Doing this will enable other users to find your solutions.

 

Not doing this will cause a large amount of post's being found without any feedback or solution.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
YashPal
Valued Contributor

Re: RMX 4000 Preview Video alerts

can you post link of that issue in your comment so that i could provide my feedback??

 

BR

Yash Pal

BR
Yash
Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 4000 Preview Video alerts

Hello YashPal,

 

I already replied with the search results in my original reply to the poster.

 

Your post is the first in the results.

 

This is not the only post where you never replied or provided any kind of feedback, there are simply to many to search.

 

Please bear this in mind in the future as already reminded on numerous occasions before.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
Mike_v
Honored Contributor

Re: RMX 4000 Preview Video alerts

drifter,

 

Let me repeat the advice given >>> here <<< to use a S/W application for monitoring conference.

Hope this may be useful for you.

 

Mike

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 8 of 9
drifter_k
Occasional Contributor

Re: RMX 4000 Preview Video alerts

My PC is WIN7,but usingt he same pc,it works fine in RMX 1500 /2000 and the same S/W with RMX 4000,reboot RMX 4000, Preview Video is ok.

Message 9 of 9