• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

RMX 4000 license has been activated and now it is not accepting the key code

and also I used the 8.3 Key Code again didn’t work.

 

 MCU Version is: 8.3.0.246

RMX Manager Version is: EMA-V8.3.0.44

 

Can you please guide me.

 

Thanks in advance,

Ali

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Ali,

You do require support so please work with FVC on this. Usually they can raise a ticket via Pay Per Incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

7 REPLIES 7
HP Recommended

Hello Ali,

Have you solved this issue => here <= already before posting new questions?

 

Also do you get any error messages ?

 

You state you activated a license and that you also tried to use the 8.3 Key but what Version are you using ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Not solved yet!

 

Yes I receive this error FYI, PLease see the attachment.

 

and also when I am opening the RMX Manager then the product activation key asking me ket code and the key code that i have is not accepting by production activation.

 

Thanks and looking forward to hear from you.

Ali

 

HP Recommended

Hello Ali,

You do require support so please work with FVC on this. Usually they can raise a ticket via Pay Per Incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Ok Thank you i am in contact with FVC and lets see what will happen next.

 

ALi

 

HP Recommended

Hello Steffen,

Activation problem has been solved via FVC Support.

 

Thanks for your reply.

Ali

 

HP Recommended

Hi Ali,

 

Could you please tell us that how the problem was resolved as I am stucked up on the same.

 

Regards,

Faizan

HP Recommended
Hello Ali,

May I know what you did to fix this problem? I am also stuck with license key invalid.

Thanks,
nanokik
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.