Hello People, please i am having a challenge with my Polycom RMX Bridge, when i place a call from the RP desktop app, the call connects and then drops after about 10 seconds. Please what could be the issue. Find attached a screen shot of the call traffic which shows a 100% packet loss. What should i be checking.
Is it possible that your RPD is using a private IP address which is NAT'ed? If so the incoming media may be coming to the private address from the RMX and not routed properly instead of coming to a NAT'ed public routable address. A Wireshark packet capture would help with troubleshooting. On the RMX, you might also be able to see what IP address it is sending the media to.