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RMX ISDN Audio Issue

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Frequent Advisor

RMX ISDN Audio Issue

Hi there,

 

On Multiple ISDN devices I am experiencing an Audio disturbance when making an ISDN Video Call.

 

A call over ISDN for example 128kbps is established and the call is connected with Audio and Video and no Errors on the Call. A strange sound is coming through that can be closest described as crickets chirping.

 

When an Audio call is made over the same ISDN line then the Audio is clean.

 

I have tested this with 3 different RMX Devices from 3 different regions on version, 8.1.3, 8.2.1, and 8.5.

 

It seems to be an RMX issue and want to know how I can resolve this problem.

 

Please advise?


Thanks,

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: RMX ISDN Audio Issue

Hello SpattieBall,

the correct way is to log this via your Polycom reseller with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: RMX ISDN Audio Issue

Hi. Did you ever resolve this issue because I'm experiencing it now and would love to know how you fixed it.

Message 3 of 3