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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When creating a meeting room on the RMX and creating a conference profile, I cannot pick a custom screen layouts unless I choose presenter mode or lecture mode, if I do not choose presenter or lecture mode it defaults to the Auto layout even though I have selected a different screen layout.  You could do this with the MGC but I cannot make it work the same way with the RMX, is anyone else experiencing this?  Is this a functionality that has been removed?

3 REPLIES 3
HP Recommended

I hate to aske but did you start a conference with this configuration?   I use this all the time with no issue.   RMX version 7.8 and 8.x.

 

I don't see anything obviously incorrect here.

 

Gary M

HP Recommended

Hello Terry,

welcome to the Polycom Community.

It is always useful to include the currently used full software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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HP Recommended

Hi,

 

We have the same problem with our old RMX (MCU Version is 7.7).
Our new RMX (MCU version is 8.4) doesn’t have such problem.

 

The problem occurred very suddenly and only with 1 Conference profile (all others work properly). The problem is that you cannot choose personal layout for the user, still the conference layout you can change. It doesn’t matter you choose presentation mode or lecturer view switching or nothing. You can solve it in the running meeting room in the conference properties in video settings by manually putting Lecturer: [None] (the problem is that it’s empty, though it shouldn’t be). But it’s really uncomfortable.

 

So we plan to update the RMX.

 

Best regards,
Kseniya

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