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RMX Meeting Room, Screen Layout, Conference profile

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Occasional Advisor

RMX Meeting Room, Screen Layout, Conference profile

When creating a meeting room on the RMX and creating a conference profile, I cannot pick a custom screen layouts unless I choose presenter mode or lecture mode, if I do not choose presenter or lecture mode it defaults to the Auto layout even though I have selected a different screen layout.  You could do this with the MGC but I cannot make it work the same way with the RMX, is anyone else experiencing this?  Is this a functionality that has been removed?

Terry.dealexandra@gov.ab.ca
3 REPLIES 3
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Respected Contributor

Re: RMX Meeting Room, Screen Layout, Conference profile

I hate to aske but did you start a conference with this configuration?   I use this all the time with no issue.   RMX version 7.8 and 8.x.

 

I don't see anything obviously incorrect here.

 

Gary M

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cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 2 of 4
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Polycom Employee & Community Manager

Re: RMX Meeting Room, Screen Layout, Conference profile

Hello Terry,

welcome to the Polycom Community.

It is always useful to include the currently used full software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Occasional Contributor

Re: RMX Meeting Room, Screen Layout, Conference profile

Hi,

 

We have the same problem with our old RMX (MCU Version is 7.7).
Our new RMX (MCU version is 8.4) doesn’t have such problem.

 

The problem occurred very suddenly and only with 1 Conference profile (all others work properly). The problem is that you cannot choose personal layout for the user, still the conference layout you can change. It doesn’t matter you choose presentation mode or lecturer view switching or nothing. You can solve it in the running meeting room in the conference properties in video settings by manually putting Lecturer: [None] (the problem is that it’s empty, though it shouldn’t be). But it’s really uncomfortable.

 

So we plan to update the RMX.

 

Best regards,
Kseniya

Message 4 of 4