When creating a meeting room on the RMX and creating a conference profile, I cannot pick a custom screen layouts unless I choose presenter mode or lecture mode, if I do not choose presenter or lecture mode it defaults to the Auto layout even though I have selected a different screen layout. You could do this with the MGC but I cannot make it work the same way with the RMX, is anyone else experiencing this? Is this a functionality that has been removed?
I hate to aske but did you start a conference with this configuration? I use this all the time with no issue. RMX version 7.8 and 8.x.
I don't see anything obviously incorrect here.
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Polycom Global Services
We have the same problem with our old RMX (MCU Version is 7.7).
Our new RMX (MCU version is 8.4) doesn’t have such problem.
The problem occurred very suddenly and only with 1 Conference profile (all others work properly). The problem is that you cannot choose personal layout for the user, still the conference layout you can change. It doesn’t matter you choose presentation mode or lecturer view switching or nothing. You can solve it in the running meeting room in the conference properties in video settings by manually putting Lecturer: [None] (the problem is that it’s empty, though it shouldn’t be). But it’s really uncomfortable.
So we plan to update the RMX.