I have a RMX 2000 and sometimes when I make conferences and I try to connect participants, the RMX doesn't connect the participants. I looked the alarms and didn't show anything and I looked the MPM card and the NTL and they didn't have any problem.
I looked in each CDR of the conference and in participant disconnection showed mcu_internal_problem. I search in manuals about this problem but I don't find anything about it.
So, I must restart the RMX and I can connect participants. For that reason, I want to know what is the cause of this problem and what I must make to fix it.
Looking forward for a response,
The RMX's version is 126.96.36.199 and I looked the release notes for that version and can´t find any solution.
The RMX has been installed for three years and this issue happened once in this week and I can´t find the reason for this issue.
Awaiting for a kind response.
this sounds like a support ticket to me. I would suggest you work with your Polycom reseller and/or Polycom support directly as most likely, if it is reproducible, a network trace may also be needed in addition to the logs and CDR's.