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RMX erases scheduled conferences at the starting time.

Occasional Advisor

RMX erases scheduled conferences at the starting time.

Hello there,


We experience an issue with an RMX 2000 that has been solid from day 1.

The RMX is now erasing randomly scheduled reservation that were added directly on the mcu. At the starting time the conference will just disappear from the reservation and won't even show up in the CDR... 


Has anyone experienced that before and would you know what can cause this ? 





Message 1 of 2
Polycom Employee & Community Manager

Re: RMX erases scheduled conferences at the starting time.

Hello Gunslinger,

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.


Have you yet raised a ticket on this with Polycom support?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2