Plantronics + Polycom. Now together as Poly Logo

RMX ip log in

Highlighted
Valued Contributor

RMX ip log in

Hi All,

 

I am try to log in into the our one of RMX through ip but i am not able to geeting a home screen of RMX for credentialls.

 

can anyone help me with the encountered issue??

 

 

Regards

 

Yashpal

BR
Yash
Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: RMX ip log in

Hello Yashpal,

 

  • has this RMX ever worked or has this only recently happened ?
  • Have there been any changes to your network infrastructure or wiring or firewalls or updates on a PC?
  • Have you tried another PC or tried to ping the IP or the other IP's assigned to the RMX?

Please provide some details.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Valued Contributor

Re: RMX ip log in

  • has this RMX ever worked or has this only recently happened ?yes it was working earlier incidence happend recently
  • Have there been any changes to your network infrastructure or wiring or firewalls or updates on a PC?no
  • Have you tried another PC or tried to ping the IP or the other IP's assigned to the RMX?yes i was checked with multiple pc but issue is asme with every pc

 

 

Regards

 

Yashpal

BR
Yash
Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: RMX ip log in

Hello YashPal,

 

there are still some fundamental basic information missing.

 

  • What RMX Model and Software
  • What is the Status of the LED's
  • Did you attempt to Ping any other of the RMX IP's? (already asked and not answered)
  • Can you still use conferences or is the unit completely dead?

All of the above and the previous asked questions should be already partly included when you posted.

 

Please provide some sufficient information so other members of the community have a chance to troubleshoot the issue for you.

 

If you require support you should work with your Polycom reseller to raise this with Polycom support directly.

 

Best Regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Valued Contributor

Re: RMX ip log in

  • What RMX Model and Software-RMX 200(modal)/software 7.6
  • What is the Status of the LED's no error led
  • Did you attempt to Ping any other of the RMX IP's? (already asked and not answered)yes
  • Can you still use conferences or is the unit completely dead?yes i can use confrence

 

Regards

 

Yashpal

BR
Yash
Message 5 of 5