RMX issue in windows 8

SOLVED
Frequent Advisor

RMX issue in windows 8

   

This is my New RMX 4000, RMX Version is 8.6.3.6 

 

I can install it on Windows 7 and working normal but I am not able to install it on windows 8, So please see the attach number 1

 

Then I am clicking on Download and install this feature then please see the attache number 2 (Note: also if click on Skip this installation then that is skipping)

 

 

Although I have full access to the internet but again I see this errors and this prevent me from installing the RMX manager to my computer (Windows8).

 

 

 

6 REPLIES
Polycom Employee & Community Manager

Re: RMX issue in windows 8

Hello ali4yaqubi,

welcome back to the Polycom Community.

The errors you are seeing:

 

 

are both caused by the Operating system so checking via a Microsoft community may bring you more success.

 

The RMX has been tested against Windows 8 using IE9 and IE10 so it should be compatible.

 

You may want to consult page 77 and onwards for more details within the RMX 8.3.6 Release notes => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Regular Visitor

Re: RMX issue in windows 8

Dear Ali,

you can download .NET Framework 3.5 separetly from msn.com site, install and rerun RMX Manager installer.

Good luck

Message 3 of 7
Frequent Advisor

Re: RMX issue in windows 8

Dear Daryoush, 

 

Thanks for replying, i have tried to download it from MSN but during the installation i have receiving the above errors. 

 

Thanks, 

Ali Yaqubi 

Message 4 of 7
Polycom Employee & Community Manager

Re: RMX issue in windows 8

Hello ali4yaqubi,

these errors are clearly Microsoft errors so you should contact Microsoft directly or try one of their forums.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Frequent Advisor

Re: RMX issue in windows 8

Hello Steffen, 

 

Thank you very much now my problem has been solved and Yes it was Microsoft Problem/Issue on Windows8 ! 

 

FYI, I have upgraded my windows 8 to windows 10 and now i am able to instal RMX Manager and i have installed successfully and now it is working normal. 


Thanks, 

Ali Yaqubi 

Message 6 of 7
Highlighted
Occasional Visitor

Re: RMX issue in windows 8

Here's what worked for me:

 Go into RegEdit and set the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU folder.  DoubleClick on UseWUServer(UseWindowsUpdateServer) and change the value to 0.  If the value is already 0 this fix may not work for you.  You may need to restart afterwards.

 

 

Allowed me to install .net 3.5 Framework like a charm.

Message 7 of 7