• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there,

 

We face a weird issue with the RMX Manager 8.4.1  We have multiple RMX (2 are 8.3 and higher and 2 are 7.8).

 

The address book started to act funky as participants are disapearing from it. This happened on a 7.8 RMX so we re-imported the address book EMA file from the other 8.4.1 and got all the entries back but then it kept on going the address book does not conatin the same amount of entries.

 

We also notice that an entry will appear in the address book but when creating a reservation it won't find the entry in the search box.

 

has anyone experienced that issue ? anyone can think of a solution ?

 

thx

 

2 REPLIES 2
HP Recommended

Have you checked logs of rmx?what it says?

 

Sounds like bug in particular issue.Go through with release note of same.

 

BR

Yash

HP Recommended

Hi

 

This is not a good idea to control RMX ver 7.x with a Manager ver. 8.x. Version mismatch can lead to unpredicted results.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.