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RMX's Meeting Rooms lose presence


Re: RMX's Meeting Rooms lose presence

Any response from Pcom employees?  This forums really are completely absent of Polycom support staff, it sucks.  They should take a note from Cisco's playbook.  Their support engineers are always browsing their forums and posting helpful replies.


Its ridiculous that we have to open phone tickets for this crap when obviously its a problem.


Thats the end of my rant..just so frustrated since switching from a rock-solid Codian bridge to this unstable RMX.

Message 11 of 12
Polycom Employee & Community Manager

Re: RMX's Meeting Rooms lose presence

Hello LPhelps,

welcome to the Polycom Community.

We are around and as you can see I did comment on this but the common miss conception is that people simply assume that they will receive support from Polycom via the community. We do answer and we do post replies but do not provide a support replacement.


This is actually outlined => here <= as follows:


The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.


You will need to contact Polycom support directly and provide the relevant requested logs as this community is in no way or form connected to our fault logging system.


Depending on the Software level of the RMX the issue may sound the same but needs to be individually looked at in detail by our engineering team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12