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RMX unable to dialout Lync client

SOLVED
Ahmed-Shabana
Frequent Advisor

RMX unable to dialout Lync client

I did integrate the RMX with Lync 2013 and the RMX shows it registered.

 

Lync clients are able to dialin the VMR e.g: 7777@rmx.domain.com


RMX able to dialout HDX registered with Lync using its SIP URI e.g: HDX@domain.com


RMX is not able to dialout lync client using SIP URI e.g: user@domain.com


once the RMX is trying to dialout the user is shows connecting and turns to disconnected immediately. I verified the user is Enterprise Voice enabled and online on Lync. the Lync client is not receiving any call from the RMX.

 

what to do to fix it or to troubleshoot the problem


please advise

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
Ahmed-Shabana
Frequent Advisor

Re: RMX unable to dialout Lync client

the problem Fixed. the problem in RMX version 8.2 with Lync. Polycom support provided HF based on 8.1 and it works :)

View solution in original post

Message 3 of 10
9 REPLIES 9
Bazzuck
Respected Contributor

Re: RMX unable to dialout Lync client

Hello

 

What RMX software version do you use?

 

collect a sip trace of call from your Lync server.

take a look to >>this<< Jeff Schertz's post for instructions.

 

after that you can attempt to find a problem in the sip messages.

 

Regards

Message 2 of 10
Ahmed-Shabana
Frequent Advisor

Re: RMX unable to dialout Lync client

the problem Fixed. the problem in RMX version 8.2 with Lync. Polycom support provided HF based on 8.1 and it works :)

View solution in original post

Message 3 of 10
PebbleWrestler
Occasional Visitor

Re: RMX unable to dialout Lync client

Hi Ahmed, what steps did you take to remedy the issue?  I am experiencing a similar issue.

Message 4 of 10
Ahmed-Shabana
Frequent Advisor

Re: RMX unable to dialout Lync client

as I stated in the previous reply. I openned a ticket eith polycom support and after they check the logs they send me a hot fix based on version 8.1 so I downgraded the RMX using this HF and it works.

Message 5 of 10
PebbleWrestler
Occasional Visitor

Re: RMX unable to dialout Lync client

Thank you for your prompt reply sir.

Message 6 of 10
Ahmed-Shabana
Frequent Advisor

Re: RMX unable to dialout Lync client

reference to  SteffenBaier request. herer is the Polycom ticket number 1-459703621

Message 7 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX unable to dialout Lync client

THX Ahmed

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
helprequired1
Frequent Visitor

Re: RMX unable to dialout Lync client

Hello,

 

I am facing issue exactly opposite to the current issue. I am able to dial to lync particiapnts from RMX but unable to dial to RMX from LYNC client. RMX version is 8.5.3.

 

Regards

San.

Message 9 of 10
Ahmed-Shabana
Frequent Advisor

Re: RMX unable to dialout Lync client

Hi San,

how do you integrate the RMX to Lync? is there DMA involved?

how to you place the call from the Lync Client to the RMX?

 

normally if you set the match URI rxm.domain.com and VMR is 1001 then you need to dial 1001@rmx.domain.com

 

 

 

Message 10 of 10