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RMX1500 power

LukeTheDuke
Occasional Advisor

RMX1500 power

Hi, does anyone know if our RMX'es can be set to boot up after power failure or is this default behavior? And, would it be possible to have a RMX boot by just connecting power? Is there a flag for this?

 

I am asking this since our RMX'es are in our datacenter, miles from our offices.... and sometimes we need to give them a hard reboot, i.e. if we restart our CMA (ie due to a patch)  it looks like after some time the RMX'es slowly crash. At that time we can't shut down or reboot since the RMX manager isn't able to connect properly anymore.

 

We have a switched PDU so we would be able to switch off power, and switch it back on after a minute or so.

 

Thanks

 

Luke

 

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3 REPLIES 3
bondsac
Occasional Advisor

Re: RMX1500 power

Hi Luke,

 

Did you ever get an answer to this question?

 

I'm in the same situation.

 

Thanks

Message 2 of 4
LukeTheDuke
Occasional Advisor

Re: RMX1500 power

Unfortunately Polycom stays dead silent in certain cases, as in this one.....

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX1500 power

Hello all,

we do not stay silent, we simply sometimes just overlook certain topics due the nature of this being a community.

 

Polycom employee participation is not mandatory and is mostly done whenever we find the time outside of our official roles.

 

Individuals specialized in the various different Polycom products may have not seen this post as of yet.

 

The community therefore clearly states:

 

The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.

 

If this is an urgent issue please follow the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 4 of 4