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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-18-2014 11:48 PM

HP Recommended

Dear Team,

 

1. We have RMX 2000 integrated with DMA7000 , in RMX ststus its showing registered with gatekeeper , but in gatekeeper      whenever i am adding this RMX2000 it showes connected for 5 mins and after that it shows disconnected.

 

2. We are able to call throuh PRI line in RMX conference but not able to call in audio call in DMA VMR , please let us know the configuration required for DMA VMR calling using audio calls.

 

Regards,

Vikas Kumar

1 REPLY 1

‎05-19-2014 01:33 AM

HP Recommended

Hello Vikas

welcome to the Polycom Community.

Could I kindly ask you to follow up your prior posts => here <= first before posting new questions ?

 

If you do not provide any feedback on these or not mark them as a solution other community members finding this via the search funtion will not be aware if the advice that was given has helped you.

 

In addition it is always useful to include the currently used software version as a reference.

 

The configuration guides for both the RMX and the DMA can be found => here <=

 

Also your Polycom reseller should be able to provide you with Tier 1 support if you struggle getting this implemented.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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