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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-19-2014 02:41 AM

HP Recommended

Hello All,

 

I have registered my new RMX4000 online and now it ask me enter your license number and I can't find the license number,

 

Would you please guide me how to find the license number?

 

Thanks,

Ali Yaqubi

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2014 04:50 AM

HP Recommended

Hello Ali,

 

depending on your contract there should be 24/5 or even 24/7 options for yourself.

 

I am aware that Tier 3 support is available for customers in EMEA for example.

 

Did you email the Link in your shown picture or call support?

 

The site may be down for maintenance but I am unable to do anything from my end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎04-19-2014 03:01 AM

HP Recommended

Hello Ali4yaqubi,

welcome to the Polycom Community.

The community's Software Licensing contains this post here:

 

[FAQ] How can I activate / check / verify / recover my license?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-19-2014 03:32 AM

HP Recommended

Thank you Steffen Bairer for your quick replying.

 

FYI, Please see the attachment,

 

Thanks and looking forward to hear from you again.

 

Thanks,

Ali yaqubi

Was this reply helpful? Yes No

‎04-19-2014 04:08 AM

HP Recommended

Hello Ali,

as shown in your screenshot please contact Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-19-2014 04:12 AM

HP Recommended

Hello Steffen,

 

As you may know that right now there is no polycom support and I have 2 wait for another day and could you plz tell me would could be the problem according to the snapshot screen?

 

 

Thanks,

Ali Yaqubi

 

Was this reply helpful? Yes No

‎04-19-2014 04:50 AM

HP Recommended

Hello Ali,

 

depending on your contract there should be 24/5 or even 24/7 options for yourself.

 

I am aware that Tier 3 support is available for customers in EMEA for example.

 

Did you email the Link in your shown picture or call support?

 

The site may be down for maintenance but I am unable to do anything from my end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-22-2014 01:46 AM

HP Recommended

Hello Steffen,

 

The Polycom reseller has brought the license and successfully activated now i am fine with the RMX.

 

Was this reply helpful? Yes No
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